COVID-19

 

YOU WILL NOTICE SOME CHANGES IN OUR OFFICE:

ITS ALL GOOD. 

We have always had safety as our utmost priority, it is the same in a Pandemic.

We have missed you, a lot.

We have been busy preparing for your safe return.

 

WE ARE OPEN, BUT PATIENTS CAN ONLY ENTER OUR FACILITY WHEN THEY HAVE A NEWLY SCHEDULED APPOINTMENT:

No one can accompany you into the office, with the exception of someone requiring a care giver, in which case we must discuss that in advance with you.

Please arrive at your designated time (this one is very important).

When you arrive at the building please call 250-338-2599 from your car outside to let us know you have arrived, and we will coordinate the right time for you to come up and be met by our greeter.

WHAT ABOUT APPOINTMENTS THAT WERE MADE BEFORE MARCH 16, 2020?

We have carefully suspended all previously scheduled appointments until the end of June 2020 at this time.  At the same time, we have kept a careful and accurate list of every appointment that has been cancelled due to COVID-19 restrictions and will work through rescheduling it.  We will prioritize the emergency calls that we have had, and new emergency calls from our patients, and at the same time, when we are able, we will begin to reschedule past appointments in a chronological order.

We appreciate your patience and cooperation with this process.

 

DO NOT COME INTO THE OFFICE IF YOU HAVE SYMPTOMS OF COVID 19

We will be pre-screening all patients at least one to two days prior to their appointment, and on the day of the appointment including a forehead thermometer scan.

No one will enter the office with symptoms or raised temperature.

By the way, this screening will include every team member each morning before work.

 

PERSONAL PROTECTIVE EQUIPMENT, PPE, AND PHYSICAL BARRIERS

Our reception area will be outfitted with a plexiglass barrier, (when plexiglass is available) but in the meantime, please observe the 6 feet tape line on the floor to socially distance yourself from our receptionists.

Our team members will be wearing, in addition to our previous standard of PPE, enhanced PPE which will vary.  It may include gowns, caps and masks, protective eye-wear, face shields, and possibly even strangely looking respirators.

 

WE NEED MORE TIME FOR EACH APPOINTMENT

It takes much more time for us to rebook appointments, to prepare your treatment rooms, to put on, move around in, and take off our PPE, in comparison to the pre COVID -19 days.

Please help us by arriving at your designated time.

We will do our best to stay prompt as we adjust to this new norm of providing care in this COVID 19 time.

 

TELE-HEALTH

We may elect to do some of our appointments by Tele-Health with the Dentist.

Please note that if we can have virtual tele-health conversations over the phone, without wearing restrictive PPE, we will be able to hear you better and serve you better during these COVID-19 restrictions.

This will allow for us to better assess your symptoms and concerns, and plan for further visits, if required.  The goal is less visits, not more tele-health.  This will save both yours & our time, costs in the long run, getting to your goal of managing any dental concerns and maintaining your dental health.

 

IN PERSON OFFICE VISITS

We know that you, our valued friends, and patients, may have seen a lot of changes over the past few months.  At the same time, the costs of providing dental care has risen and therefore you will notice a small surcharge with your visits, however, we are doing our best to keep a balanced approach on that.

We will do our best to do as much as we can in single visits, and/or with tele-health sessions to help best manage this cost for our patients.

We ask that everyone do their best to help us all out by being mindful when scheduling to eliminate missed or late appointments.  We will do our best to stay on schedule, even with the extra PPE.

It is still important for you to stay on top of your regular professional visits, as best as possible with COVID-19 restrictions, and also a reminder that is it as important as ever to stay on top of your home care.


 

SAFETY, WHAT YOU CAN’T SEE:  AIR QUALITY AND OUR UVC LIGHTS: 

We have installed 3 new UVC lights to our 3 modern HVac units to surgically scrub the air to provide air quality above and beyond the standards set by Public Health BC CDC and by the College of Dental Surgeons of BC.

Even though our HVac system met or exceeded the air changes per hour required by the College of Dental Surgeons of BC, we had new UVC lights installed for added peace of mind.

 

YOUR FACE MASK OR OURS? 

Please bring your own personal mask.  If you do not have one, our greeter will provide you with one to wear in the office for the time that you are not having actual dental treatment.

Please remember that all PPE is in short supply worldwide and help us preserve PPE by bringing your own mask with you.

 

WASHROOM USE IS NOT AVAILABLE TO OUR PATIENTS,

EITHER AT THE PLAZA COMMON WASHROOMS, OR IN OUR OFFICE. 

Sorry!  We apologize for this inconvenience this causes, but SAFETY FIRST.

(If the need does arise, we will accommodate you, of course! Please keep in mind that we are required to sanitize the washroom for you immediately before and after each use, and this will require a team member to possibly change out of PPE, and then don new PPE to return to work.)

 

NO WAITING ROOM

To support social distancing, our waiting room is closed at this time.

 

PLEASE LEAVE YOUR EXCESS PERSONAL ITEMS AT HOME OR IN YOUR VEHICLE.

Everything you bring to the office should fit into a disinfected shoe box sized plastic bin we will provide during your treatment time.

OUR CLINIC TEMPERATURE MAY BE A LITTLE ON THE COOL SIDE

If you are prone to feeling chilled, we recommend you wear shoes rather than flip flops and longer pants and shirts rather than shorts and tank tops.

We still need you to keep what you bring into the office minimal.

Your dental care providers will be wearing more PPE & do require to have the temperature a little cooler to make it comfortable to provide you the care.

Blankets for patients are not available during your appointments at this COVID time.

We look forward seeing you soon!

Stay safe

Dr. Clancy & Dr. Al-Mosuli and your beloved Team 😊